Returns and Refunds
If your product is not as advertised, faulty or doesn't meet current standards as required by legislation, we will replace, rectify or repair as per current consumer law. We do not refund on the basis of the consumer changing their mind about a product. Faulty products may need to be returned either to BettABrew Home brewing Supplies, or to the manufacturer or their agent for processing of warranty claims. We encourage customers to contact us for any issue and to discuss a suitable and equitable solution to issues which may arise. Generally, cost of postage or freight is the responsibility of the customer.
Damage to goods in transit, by the methods chosen by the consumer are not the responsibility of BettABrew Home Brewing, or their associated interests or entities. Issues with damage caused in transit should be taken up with the relevant carrier at the first opportunity. If there is an issue with damage caused by mishandling or an incident in transit, We encourage customers to make contact with us at the earliest opportunity. We undertake to work with you to attain the best possible outcome.Returns
Our policy lasts 14 days. If 14 days have gone by since receipt of your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. These include perishable goods such as yeast, grains, malt. grape concentrates etc
We require an invoice/ receipt or proof of purchase. (we will have this on file if purchased online)
There are certain situations where only partial refunds are granted: (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Sale or clearance items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We will replace items if they are defective or damaged. Please email your concerns first to firstname.lastname@example.org. before returning the item. We may be able to solve the problem without having to return the item. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: BettABrew Home Brewing Supplies, Unit 1, 12-16 Tonga Place Queensland AU 4214.
To return your product, you should mail your product to: BettABrew Home Brewing Supplies, Unit 1, 12-16 Tonga Place Queensland Australia 4214
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.